Head of Customer Experience

Head of Customer Journey Centre of Excellence (CoE)

Abu Dhabi, UAE (4 days onsite per week)

Senior Director

The Opportunity

We are seeking an exceptional Head of Customer Journey Centre of Excellence (CoE) to lead the strategic direction and execution of enterprise-wide customer journey transformation for one of the UAE's leading financial institutions.

This is a high-profile leadership role responsible for defining and embedding customer‑centric design across the organisation. You will lead a team of 30+ specialists spanning Service Design, Experience Design, Journey Management and Transformation, partnering with Executive Leadership and business stakeholders to shape the future customer experience.

The successful candidate will combine strategic vision with hands‑on leadership, influencing at Board and C‑suite level while building a high‑performing Centre of Excellence focused on delivering measurable business outcomes. Th...