Head of Client Implementation & Transformation

Key Responsibilities

Leadership Team Development

• Lead and develop the regional implementation function across Singapore, Philippines, and other assigned Asia markets.

• Provide leadership, coaching, and support to implementation and digital delivery teams.

• Build a high-performing implementation culture focused on accountability, collaboration, client experience, and continuous improvement.

• Develop team capability, succession planning, and future organizational structure as the business grows.

• Partner closely with Operations, Client Success, Sales, Finance, Product, and Technology teams to ensure alignment across the onboarding journey.

Implementation Governance and Delivery Excellence

• Own the implementation methodology, governance framework, and onboarding standards across assigned markets.

• Establish consistent im...