Head of Call Center

About the Role
We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.
Responsibilities
Team Leadership & Management
Manage, lead, and motivate a team of 30–70 tele-counselors
Set clear targets and ensure consistent performance delivery
Conduct regular team reviews, feedback sessions, and performance evaluations
Drive team engagement and reduce attrition
Sales & Conversion Management
Drive admission conversions, revenue targets, and enrollment numbers
Handle inbound & outbound calling strategies for lead conversion
Ensure effective follow-ups and closure of prospective student leads
Optimize sales funnel, conversion ratios, and lead lifecycle management
Call Center Operations
Monitor daily calling activitie...