Head of business change

The Head of Business Change is accountable for leading the successful implementation, adoption, and operational embedding of change initiatives within the Enterprise division. The role ensures that new systems, processes, capabilities, and operating model changes are effectively implemented and transitioned into business‑as‑usual operations. This includes responsibility for business change delivery, operational readiness, customer onboarding, configuration management, training, adoption, and transition governance. The role also leads enterprise‑division projects that require coordination across multiple functions and, where necessary, engagement with stakeholders in other divisions or group companies to manage dependencies and ensure successful outcomes. The role is not accountable for product strategy, product roadmap decisions, software engineering delivery, or technology architecture. Its focus is ensuring that approved capabilities and changes are success...