Head of Account Management

Role: Head of Account Management (North American Market)
Location: Old Trafford, Manchester, M16 0PQ
Hours: 1pm – 10pm (Monday – Thursday), 1pm – 6pm (Friday)
Package: £47,500 base (£75,000 OTE)

The Head of Account Management is a senior leadership role responsible for balancing exceptional client outcomes with strong commercial performance across a large part of our North American client portfolio.

You will lead, coach and develop a team of Account Managers and Client Partners, taking full ownership of client retention, client growth and service delivery. This role blends strategic leadership with hands‑on operational oversight, ensuring that every client interaction reflects PHMG’s commitment to quality, creativity and long‑term partnership.

As the senior escalation point for your region, you will set clear standards, embed best practice reflecting your expertise/experience and use insight‑led decision making to c...