Head Hostess

Responsibilities

• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner.
• To maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
• To check with ...