Vacancy Description
We are looking for a customer-focused Haematology Application Specialist to provide expert technical support, training, and application expertise across the UK and Ireland. This field-based role involves supporting customers with the installation, verification, and optimisation of haematology analysers, delivering high-quality training, troubleshooting technical issues, and ensuring excellent customer satisfaction.
Key Responsibilities:
* Install, verify, and support haematology instrumentation at customer sites.
* Deliver customer training both onsite, remotely, and at company training facilities.
* Provide telephone and remote technical support, resolving application-related queries.
* Assist with software upgrades, instrument configuration, and application updates.
* Support technical investigations alongside Technical Managers and Field Service Engineers.
* Maintain accurate service records, CRM updates, and quality docum...
Key Responsibilities:
* Install, verify, and support haematology instrumentation at customer sites.
* Deliver customer training both onsite, remotely, and at company training facilities.
* Provide telephone and remote technical support, resolving application-related queries.
* Assist with software upgrades, instrument configuration, and application updates.
* Support technical investigations alongside Technical Managers and Field Service Engineers.
* Maintain accurate service records, CRM updates, and quality docum...
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