Hiring Range: $24.27 to $39.44
Full Time or Part Time: Part_Time
Description for Candidates:
Perform special duties as assigned. Responsible for agency-specific end user support services. Provide problem management, troubleshooting, and escalations to resolve customer problems. Create tech tips, job aids, and other tools to enhance customer experience. Work with VITA, NG and internal IT staff to ensure problems are resolved in a timely manner.
How you will contribute:
Help Request : Ensure the accurate assignment of help requests to VDOT ITD.IT Support : Provide support to assigned information technology program area. Ensure activities are performed in compliance with VDOT and COV policies, procedures, and guidelines. Ensure expert level support services are utilized to enhance IT troubleshooting capabilities to agency field staff for both hardware and software needs.Incident Resolution : Compl...