Guest Services Supervisor

A Guest Services Supervisor at Stena Line leads a dedicated on‑board team and ensures the highest standards across guest services and accommodation aboard the Stena Britannica, sailing between Harwich and Hook of Holland.

The role requires a passion for customer service at sea, a calming presence under pressure, and a commitment to the company’s welcoming, caring, and reliable values.

Responsibilities

• Lead and support the Guest Services team, acting as the first point of contact for passenger queries and complaints.
• Ensure high standards of cleanliness and presentation through cabin inspections and housekeeping coordination.
• Manage stock, cash handling, and onboard banking procedures in line with company policies.
• Drive onboard sales through upselling cabins and supporting revenue targets.
• Coach, develop, and provide regular feedback and performance management to team members.
• Ensure compliance with...