Guest Services Specialist

This position will be a dual role with the primary responsibility of leading a team of Ushers and Ticket Takers to ensure a seamless and outstanding guest experience at every event. The Guest Services Specialist will implement effective service standards, policies, and training programs to foster a welcoming environment for all guests. The Guest Service Specialist will also assist the Box Office in preparing for large-scale events.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Guest Services:

· Assist in hiring, training, scheduling, and supervising part-time Usher & Ticket staff.

· Work closely with the Event Coordinators to ensure the event’s specific requirements are met.

· Provide ongoing coaching, development, and performance management to ensure high service standards

· Work closely with Events, Premium, Marketing, and Operations teams to support event logistics, premium seating and special promotions.

· Prepare sheet...