Guest Services Representative

GENERAL SUMMARY
The primary responsibility of the Guest Services Representative is to provide memorable experiences to our guests. Focuses on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided guests during their visit. Maintains high standards of courtesy, efficiency, and professionalism with the ability to provide problem-solving resolution skills.


Maintain a cash bank while managing/balancing cash transactions. Comprehensive knowledge of Pechanga Resort Casino (PRC) property offerings, locations, amenities, and services provided. Knowledge of all room types, locations’ room availability, comping structure/tier levels and room rates. Responsible for maintaining the cleanliness, supply levels, and a safe work environment. Comply with all department service guarantees to ensure quality service. Handle all duties with zeal, integrity, and discretion at all times. Use effective selling techniques to ...