Guest Services Representative at Hotel

Elevate guest experiences as a Guest Services Representative at our hotel, ensuring a smooth stay from check-in to check-out. Focus on customer service, reservation management, and effective communication in this key role.
As a Guest Services Representative, you’ll play a critical role in representing the hotel during guests' visits. This position involves verifying reservations, processing payments, and collaborating with housekeeping to keep room information current. Your customer-oriented mindset will ensure guests' needs are met while optimizing hotel services through suggestive selling techniques.
Key Responsibilities:
• Register guests and assign rooms with attention to special requests
• Process payments accurately and securely
• Maintain communication with housekeeping for room status
• Manage reservations and cancellations with proficiency
• Handle guest check-outs and document all charges
Requirements:
• High school diploma or equivalent required