Guest Services & Quality Intern (España)

Company Overview

SLS Barcelona is a five‑star urban resort located in the waterfront district of Port Forum, offering exclusive amenities such as rooftop dining, a spa, fitness centre, and multiple swimming pools. The hotel aims to provide a lavish experiential environment for its guests.

Responsibilities

• Answer internal and external phone calls promptly and courteously.
• Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.
• Coordinate with departments such as Housekeeping, Engineering, and F&B to ensure timely fulfillment of guest needs.
• Record, track, and dispatch requests to the relevant departments.
• Handle room service, wake‑up calls, voicemail, and restaurant/spa reservation requests.
• Redirect calls or inquiries to the appropriate department when necessary.
• Perform quality checks to ensure guest requests are completed to standa...