Guest Services Manager Position in Osoyoos

Join Spirit Ridge Resort as a Guest Services Manager, enhancing guest experiences in stunning Osoyoos, British Columbia. Your leadership will help shape our guest services team.
As a Guest Services Manager, you will play a crucial role in the Front Office Team by providing guidance and support to Guest Service Agents. You will ensure that front office standards are upheld while resolving guest complaints and managing transitions. Your leadership will also extend to safety protocols during emergency situations, creating a secure atmosphere for guests.
Key Responsibilities:
• Lead and mentor Guest Service Agents effectively
• Manage all aspects of arrivals and departures
• Proactively resolve guest service challenges
• Supervise safety measures during emergencies
• Conduct training and evaluations for team members
Requirements:
• Strong communication and problem-solving skills
• Experience with systems like Opera PMS is ideal
• Ability to maintain composu...