Guest Services Manager

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Services Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. The Guest Services Manager is responsible for ensuring an exceptional guest experience by coordinating and influencing the performance of all guest-facing operational departments. This role works supporting and guiding with Front Office, Housekeeping, Food & Beverage Service, and Culinary teams to deliver seamless service in accordance with IHG Brand Standards and hotel operational procedures.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timel...