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Guest Services Associate

Celtic Manor Resort

Cardiff, Wales, United Kingdom Full-time July 25, 2026
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Vacancy Description

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Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services Associate ‘Hospitality Heroes’ based in our Parkgate Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE -
Excellent communication skills, a passion for hospitality, and a keen eye for detail
The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets
Exceptional service skills towards guests and colleagues with professionalism and warmth
Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
Excellent verbal and written communication skills, creating a seamless guest experience
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
Be the first point of contact for guests via phone and email, delivering a warm and helpful service
Provide a personalised experience, ensuring every guest interaction feels s...

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