Vacancy Description
Job Description
- Ensures guests’ requests are handled efficiently at the Guest Service Centre.
- Manage the Guest Service Centre operation and work flow to maximize guests’ satisfaction.
- Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s policies and procedures.
- Ensures that the facilities are always in excellent working order, neat, clean and ensures that unauthorized persons do not enter the area.
- Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
- Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times
- Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.
- Follow all brand standards related to calls, documentation and IRD order taking
- Able to handle emergency calls as...
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