Guest service team member

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. 

Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 

Maintain strict security procedures to ensure guest confidentiality and safety

Duties:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.