Guest Service Supervisor (Isla Mujeres)

Additional Information
Job Category: Rooms & Guest Services Operations
Location: Almare a Luxury Collection Resort Isla Mujeres All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, *****
Schedule: Full Time
Located Remotely?
: No
Position Type: Non-Management
Responsibilities
Process all guest check‐ins, verify identity, payment method, assign room, and issue keys.
Set up accurate guest accounts and enter Marriott Rewards information.
Ensure rates match market codes, document any exceptions, and secure payment prior to issuing keys.
Verify and adjust billing, compile and review daily reports, logs, and contingency lists.
Complete cashier and closing reports, balance and drop receipts, and secure the bank at shift start and end.
Obtain manual authorizations and follow all accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Supply guests with directions and prop...