Guest Service Supervisor - Hoi An Marriott Resort and Spa

**Additional Information**
**Job Number** 26084521
**Job Category** Rooms & Guest Services Operations
**Location** 25 Lac Long Quan Cam An, Hoi An, Quảng Nam, Viet Nam, 53000
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations ...