Guest Service Representative Front Desk Receptionist

Description

POSITION SUMMARY

Organize confirm process and conduct all guest checkins/checkouts room reservations requests changes and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wakeup call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types adjustment vouchers paidouts correction vouchers and miscell...