Guest Service Officer , Sky Tower FO

• State/Province NCR
• Country Philippines

Job Description

Overall Job Responsibilities

• Reports directly to the Guest Service Supervisor on matters related to guest relations and guest services.
  
• Serves as the Hotel’s primary guest relations representative in the lobby for both Bay and Sky Towers.
  
• Assists guests by providing information on hotel facilities, services, and amenities.
  
• Coordinates and ensures all VIP and group guest arrangements are prepared before arrival, including room assignments, amenities, transportation, luggage handling, and special requests.
  

Guest Check-in and Check-out

• Welcome guests upon arrival and ensure a smooth and efficient check-in process.
  
• Provide guests with information on hotel facilities, services, and amenities.
  
• Assist guests during check-out by verifying charges, settling bills, and processing payments accura...