Vacancy Description
- Consistently offer professional friendly and engaging service.
- Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
- Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice.
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering.
- Answer all incoming IRD (In-Room Dining) calls promptly and courteously following hotel telephone etiquette and service standards.
- Take accurate F&B orders from guests ensuring clarity and confirming special dietary requests allergies or preferences.
- Dispatch all orders and guest requests promptly to the Kitchen and coordinate with service staff for execution.
- Maintain information confidentiality.
- P...
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