Vacancy Description
Job Responsibilities A. Club Lounge
- Providing services and maintaining smooth operation of the Club Lounges
- Performing pre-arrival room assignment for VIPs and Club guests by coordinating with inter‑departments and sections within Front Office.
- Rooms checking and set up of amenities for VIP and Club rooms.
- Welcome and check‑in of VIPs and Club guests, inclusive of escorting guests to rooms and explanation of facilities and services available.
- Anticipate in‑stay guests’ needs, enquire experience during stay and render appropriate services whenever applicable.
- Work and liaise with Duty Managers/ Assistant Front Office Manager to ensure smooth operations and requirements is managed well without disruption in services.
- Liaise with Head of Culinary, Front Office Manager and Food & Beverage department on the food and services offered in Club Lounges.
- Perform check‑out and establish post‑stay feedba...
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