Guest Service Assistant

We have a fantastic new vacancy for a full time Guest Service Assistant in The Holiday Inn Express - Cambourne - Cambridge West

Job Description

As a Guest Service Assistant, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at reception, the bar and the restuarant.

Responsibilities

• Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
• Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
• Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace...