Guest Service Agent - Novotel Singapore Robertson Quay

The Accor Group is a pioneer in responsible hospitality with more than 45 brands, 5,600 hotels, and 10,000 restaurants worldwide.

• Assist guests with check‑in and check‑out, including cashiering duties and room key issuance.
• Review arrival lists and prepare guest information systems prior to arrival.
• Welcome guests and provide special recognition to repeat guests and VIPs.
• Liaise with relevant departments to ensure guest requests and needs are met.
• Handle guest complaints and comments tactfully and efficiently.
• Manage guest communications including mail, messages, and telephone inquiries.
• Maintain guest privacy and confidentiality at all times.
• Monitor in‑house credit matters and report any discrepancies.
• Alert Security or Duty Manager of any suspicious activity or persons.

• Proven experience as a Guest Relations Officer.