Guest Service Agent / Front Desk

Position Summary:
A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable. Ensures the highest level of guest services are provided and that our standards are always met and maintained.

Duties and Responsibilities:
− Able to work a flexible schedule, be reliable and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
− Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situatio...