Guest Service Agent

Job Location

Anantara The Palm Dubai Resort

Key Duties and Responsibilities

• Anticipate and respond to guest needs, requests, and inquiries in a professional and attentive manner.
• Maintain excellent knowledge of resort facilities, services, outlets, promotions, and other Anantara properties.
• Deliver exceptional guest service and ensure all guest concerns and feedback are handled promptly and effectively.
• Take ownership of guest experiences and proactively provide solutions to exceed expectations.
• Ensure all financial transactions and operational procedures are handled according to resort standards and policies.
• Maintain accurate communication and handovers between shifts and departments.
• Coordinate with Concierge, transportation teams, and other departments to ensure seamless guest services.
• Recognize repeat guests and VIPs and ensure personalized service is provided.
• Keep Front O...