Guest Relations Teammate

Guest Relations Staff Member

The Guest Relations staff member possesses excellent customer service skills to develop relationships with guests and prospects that lead to happy and satisfied gym members. Our ideal candidate understands our company, products, and services, including general fitness, exercise equipment and wellness programs, along with the ability to prospect leads through phone calls, walk-ins, and member referrals. Additionally, the Guest Relations staff member will sell personal training, lead guest tours, and monitor club cleanliness and atmosphere.

Core Values

• Builds and maintains professional relationships with employees and guests.
• Strives for excellence and always does the right thing.

Guest Satisfaction

• Ensuring an exceptional guest experience at all levels and maintain high level of member satisfaction.
• Perform daily club inspections, complete assigned cleaning secti...