Guest Relations Specialist

Job Summary

The Guest Relations Executive (GRE) will be responsible for creating a warm, professional, and premium customer experience for all walk-in clients and visitors at the BPTP Sales Gallery. The role involves guest handling, front office management, hospitality coordination, and ensuring smooth day-to-day operations at the gallery.

Key Responsibilities

Guest Handling & Hospitality

• Welcome and greet all visitors, customers, and channel partners in a courteous and professional manner.
• Ensure seamless guest experience and maintain hospitality standards at the sales gallery.
• Coordinate refreshments and lounge hospitality for clients and VIP visitors.
• Maintain visitor records and customer footfall data.

Front Office & Reception Management

• Manage front desk operations efficiently.
• Handle incoming calls, inquiries, and direct visitors appropriately.
• Ensure proper meeting room co...