GUEST RELATIONS OFFICER

Key Responsibilities

• Welcome clients warmly and provide a professional first impression of the Company.
• Meet clients at the designated MRT station or agreed meeting point and escort them safely to the outlet.
• Contact clients prior to their appointment to confirm arrival time and provide directions where necessary.
• Assist clients with wayfinding and ensure they arrive at the outlet in a timely manner.
• Provide basic information about the Company's services, promotions, and facilities when required.
• Ensure a smooth and pleasant customer experience from arrival until handover to the outlet team.
• Coordinate closely with outlet staff regarding client arrivals, appointments, and any special requests.
• Monitor appointment schedules and promptly communicate any delays or changes to the outlet.
• Assist with customer registration, queue management, and appointment coordination wh...