Guest Relations Officer

We invite you to join the world of luxury hospitality at Raffles The Palm as we currently look for a Guest Relations Officer, reporting to the Guest Relations Supervisor and Guest Experience Manager.

Key Responsibilities

• Have thorough, practiced knowledge of all Guest Relations Service SOPs.
• Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five‑star service globally.
• Maintain working proficiency across all platforms used to capture action and track the guest journey.
• Demonstrate accurate knowledge of all room categories, suite configurations, F&B offerings, in‑house experiences, and property‑wide facilities.
• Stay continuously informed about arriving guests, their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints.
• Remain current on local culture, seasonal events, and the area's social...