Vacancy Description
Guest Experience & Service
- Welcome and attend to guests professionally upon arrival.
- Manage reservations, walk-ins, and table allocations efficiently.
- Build and maintain strong relationships with regular and VIP guests.
- Ensure guest satisfaction throughout their visit and follow up on feedback.
- Handle guest complaints tactfully and escalat when necessary.
- Coordinate VIP bookings, bottle service, and minimum spend requirements.
- Manage seating plans according to capacity and revenue optimisation.
- Liaise with floor staff, bar team, and security to ensure smooth service flow.
- Monitor guest crowd flow and maintain comfort and safety standards.
- Promote events, themed nights, and special promotions.
- Upsell premium tables, bottle packages, and exclusive experiences.
- Maintain client database and follow ...
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