Guest Relations Assistant

Guest Relations Assistant

As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback.

You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue.

Duties & Responsibilities

Guest Experience & Communication

• Guest Check‑In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check‑in process with a friendly and professional approach.
• Phones & Inbox (G...