Guest Relations Agent

**Job Identification:** 215338
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Guest Relations Agent** , you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

+ **Welcome and assist guests** by greeting arrivals warmly, offering guidance, and ensuring a smooth check‑in and check‑out experience
+ **Handle guest inquiries** by providing accurate information about hotel services, facilities, and local attractions
+ **Resolve guest concerns** promptly and professionally, escalating issues when needed to maintain high satisfaction
+ **Monitor guest satisfaction** by engaging with...