Guest Relation Supervisor

Responsibilities

• Ensures that all activities adhere to and support the hotels quality standards
• To maintain and achieve a high Customer Satisfaction Score for the department
• Conduct Staff appraisals annually and quarterly
• Requires to set a high example at all times in regards to punctuality appearance courtesy performance attitude team work guest and staff relations observance of comapnys rules and regulations loyalty to management and interdepartmental cooperation.
• To supervis the day to day operation of the guest relations department to ensure high standards of service and guest care at all times.
• To use discretion and tact when dealing with guest enquiries problems or compalints in an efficient and professional manner without detriment to the Hotel and / or its reputation
• Tobe constantly proative in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all t...