Guest Relation Officer

Assist guests with check in and checkout, and other cashiering duties

Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

Handle guests’ mails, messages, and answering phone calls

Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Provide guidance and assistance to GSA

Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area

Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager

Comply with hotel and department policies and procedures at all times

Maintain the privacy of all guests by ensuring that no details of the guests are ...