Guest Relation Officer

Key Responsibilities

• Welcome and assist guests upon arrival, providing a warm and personalized greeting.
• Ensure VIP, repeat, and special occasion guests receive exceptional service and attention.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Conduct guest follow-ups and courtesy calls to ensure satisfaction throughout their stay.
• Coordinate with Front Office and other departments to fulfill guest requests and special arrangements.
• Maintain accurate records of guest preferences, feedback, and service recovery actions.
• Assist with VIP arrivals, room inspections, amenities setup, and special guest arrangements.
• Provide information regarding hotel facilities, services, promotions, and local attractions.
• Handle guest complaints professionally and coordinate solutions with relevant departments.
• Monitor online and in-house guest feedback...