Guest Experience Supervisor - (Front Office Supervisor)

Additional Information

Job Number:

Job Category: Rooms & Guest Services Operations

Location: Airport Road, Dubai, United Arab Emirates

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Process all guest check-ins, verifying guest identity and forms of payment, assigning rooms, activating/issuing room keys. Set up accurate accounts for each guest. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing keys, verify/adjust billing. Compile and review daily reports, logs and contingency lists. Complete cashier and closing reports. Provide guests with directions and property information. Accommodate guest requests and, when necessary, contact appropriate staff. Follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs and charges. Ba...