Guest Experience Specialist (Ai-Enabled) - Native Speaker (Bogotá)

About the Role

We're looking for a Guest Experience Specialist to join our team and own guest interactions from booking through checkout. This is a frontline, high‑impact role where you'll be the voice of Cloud9 — supporting guests, solving problems in real time, and ensuring every interaction feels thoughtful, personal, and efficient. You'll also play a key role in how we leverage AI and automation to deliver better and faster service. This is a great opportunity for someone who is excited about learning, experimenting, and working with modern tools in a real operational environment.

What You’ll Do

• Manage guest communication across channels (inquiries, bookings, in‑stay support, post‑stay follow‑up)
• Respond quickly and thoughtfully to guest needs, ensuring a high‑quality experience
• Resolve issues in real time, with a strong focus on empathy and problem‑solving
• Escalate complex cases when needed, ensuring smooth handoffs