Vacancy Description
Guest Experience Shift Lead
This position will lead the guest experience team at LEGOLAND Discovery Centre, ensuring exceptional service and smooth operations.
What You’ll Do
- Supervise and support front-line staff during your shift
- Inspire your team to be guest obsessed and deliver world-class service
- Assist with daily operations, guest flow, and crowd control
- Train, coach, and support team members to become LEGOLAND legends
- Respond to guest inquiries and concerns with professionalism and care
- Maintain training documentation and safety compliance
- Lead by example by stepping into host positions when needed
- Provide feedback, coaching, and assist with staff development
- Collaborate with other departments for smooth daily operation
What You Bring
- High School diploma or GED required
- Strong customer service and communication skills <...
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