Guest Experience & Reservations Coordinator

Responsibilities

• Welcome and greet guests in a professional and friendly manner
• Manage reservations, walk-ins, and seating arrangements
• Handle event and catering inquiries and provide accurate information
• Coordinate bookings, including scheduling dates and managing deposits
• Prepare and send quotations after management approval
• Manage online delivery orders via Grab, ensuring accuracy and timely coordination
• Maintain proper records of bookings, payments, and customer requests
• Communica…