Guest Experience Phone Concierge – Luxury Hotel

Raffles the Palm Dubai is seeking a Telephone Operator to deliver exceptional guest communications, manage incoming and outgoing calls, and assist guests with directory inquiries. This role requires attentiveness, discretion, and a strong commitment to service excellence.

Based in Dubai, the operator supports hotel operations, records wake-up calls, and ensures privacy and accuracy while interacting with guests and colleagues in a multilingual, luxury-hotel setting.