Guest Experience Manager

We are seeking a dynamic and service-driven Guest Experience Manager to curate and deliver exceptional, personalised experiences for VIPs, loyalty members and corporate guests.

This role plays a key part in elevating guest satisfaction through proactive engagement, detailed pre-arrival planning and seamless execution of butler-style services. You will serve as the primary liaison for high-value guests, ensuring consistency, recognition and excellence across all touchpoints.

• Serve as the main point of contact for VIPs, repeat and high-value guests.
• Manage end-to-end guest journey including pre-arrival planning, room allocation and in-room setups.
• Personally welcome VIP guests when required and ensure discreet, personalised service.
• Maintain and update guest preferences and profiles.

• Drive engagement and recognit...