Guest Experience Manager (Pre-Opening) - Conrad Kuala Lumpur

**Job Identification:** 216643
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

The Guest Experience Manager is responsible for leading and enhancing the overall guest journey, ensuring exceptional and personalised service is delivered at every touchpoint. This role oversees VIP guest experiences, guest relations initiatives, service recovery efforts and loyalty engagement programmes while supporting Front Office operations.

The Guest Experience Manager serves as a key ambassador of the Conrad brand, ensuring that guest expectations are consistently exceeded trough thoughtful service, proactive engagement and strong cross-functional collaboration. This role is instrument in driving guest satisfaction, loyalty and memorable experiences that reflect the character and spirit of Conrad Kuala Lumpur.

As the Guest Experience Manager, you will be responsible for performing the following tasks to the highest standard...