Guest Experience Manager (Marbella)

At METT Marbella – Estepona, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D'Lirio), and a service philosophy that truly makes a difference. Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey.

Ensure personalized service from pre‑arrival through post check‑out, maintaining consistency and excellence at every touchpoint.

Responsibilities

• Coordinate exclusive details and tailored services that exceed expectations.
• Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions.
• Facilitate cross‑departmental communication to ensure an experience aligned with luxury standards and the METT philosophy.
• Support the management of the Front Desk and Welcome Team (Bell Team).

A warm, polished...