Guest Experience (Floor Manage) - Rosebank

Duties:

Operational Leadership & Floor Management:

Oversee all live day-to-day floor operations to ensure operational efficiency, customer satisfaction and strong service flow.
Maintain a constant and visible presence on the sales floor to proactively manage operations, customer experience, standards and team accountability.
Conduct detailed floor walks at the beginning, middle and end of each shift, with hourly walkthroughs throughout trading periods.
Ensure all departments consistently maintain operational, merchandising and presentation standards.
Lead real-time operational execution during peak trading periods and high-pressure service environments.
Collaborate across all departments to ensure seamless operational flow and customer experience.
Ensure all stock available in the stockroom is represented appropriately on the sales floor.
Identify and resolve operational issues proactively b...