Vacancy Description
Key Responsibilities
- To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
- Handles all guest complaints/feedback in a professional manner
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
- Attend to guests’ requests and thoroughly investigate guest complaints
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable
- Other existing and/or new Workforce Skills Q...
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