Guest Experience Agent (Reservas)

Four Seasons Hotel Bogotá is looking for a Guest Experience Agent. This position reports to the Reservations Manager and requires a Colombian work permit.

Responsibilities and functions

• Responsible for selling the properties and providing information to potential guests.
• Capture sales from incoming calls and coordinate the details of each reservation to ensure guest satisfaction.
• Respond to reservation requests by email and redirect requests as needed.
• Track unsecured reservations and waitlist reservations.
• Track estimated arrival time of guests and offer transportation services.
• Run proper reports to check for special requests; strictly block rooms with special requests and report VIPs to the Reservations Manager.
• Contact guests or travel planners to clarify discrepancies in preferences or requests prior to guest arrival.
• Handle and escalate guest complaints in accordance with ...