Guest Experience Agent - Front Office (Saudi National)

At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.

Key Responsibilities

• Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations
• Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience
• Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy